Return and Exchange

Exchange Conditions

• We do not accept returns, refunds or exchanges due to customer preferences or convenience.

• Exchange will be accepted only if all of the following conditions are met:

  1. The item was ordered through the Store, and a defect was present at the time of delivery, or the item delivered differs from the item ordered and confirmed by us:
  2. The item has not been used;
  3. The request for an exchange is made within 30 days from the delivery date of the item; and
  4. The procedure for exchange is followed in accordance with this policy.

• If the above conditions are met and the Exchange Request is considered valid, we will bear the cost of shipping the item back and sending the replacement item, including any applicable duties and import taxes.

How to Request an Exchange

• To request an exchange for an item ordered from our Store, please go to your order history, select the relevant order, and click the Exchange Request button.
  Alternatively, you may access the Exchange Request form via the Contact Support page.
• Following the instructions in the Exchange Request form, please send back the item, along with all included tags, accessories, and the packing slip, using our designated shipping method, with shipping charges designated as “borne by recipient.”
• Once the sent-back item and Exchange Request are reviewed and we confirm that such item is indeed defective or incorrectly delivered, we will send a replacement for the correct item.
• Please note that exchanges cannot be made for different products, colors, or sizes.

Cases in which Exchanges can be Rejected

• We reserve the right to reject an Exchange Request if any of the following conditions apply:

  1. No exchange request was submitted prior to the arrival of the sent-back item;
  2. The issue(s) reported in the Exchange Request cannot be confirmed upon inspection of the sent-back item;
  3. If the returned item is missing any tags, accessories, or the packing slip, or if these are incomplete;
  4. If the sent-back item has damage, defects, stains, odors, or other issues not described in the Exchange Request, or if it shows clear signs of having been used;
  5. If the Exchange Request is made more than 30 days after the delivery of the item;
  6. If there is a reasonable basis to believe that the Exchange Request was made without a legitimate reason, or for improper purposes, such as in cases where the customer has previously submitted frequent Exchange Requests without valid reason.

• If we reject your Exchange Request based on the above conditions, you will be notified via email. The email will include an invoice covering the cost of both shipping the item back to us and re-shipping the item to you, including any applicable duties and import taxes.

• If you complete the payment for the invoice through the website using the link provided in the email, we will return the item to you after confirming your payment.

• If the invoice for shipping expenses is not paid within six (6) months of the date the email is sent, we will deem that you have declined to have the item returned and forfeited ownership, based on which such item may be disposed of at our discretion.

If the Replacement Item Is Out of Stock

• If the sent-back item does not fall under any of the above conditions under “Cases in which Exchanges can be Rejected” and meets the requirements of this policy, but the requested replacement item is out of stock, we will contact you and offer a replacement with another item of equal or greater value (If the alternative item is priced higher than the original item, you will be required to pay the balance.). If we are unable to provide a suitable alternative item, we will cancel the order and issue a refund.